1 reviews | Active since May 2018
Concerned
Good day
I have asked Alfredo Johnson last week for a copy of my revised and "Checked" Membership Application, but have since had no response, i e mailed Brenda Pyper senior non disclosure investigations officer as well to pull out my Application and re check it as i have a concern on what i have declared on the medical questionaire. Up to now i have not received response from any of them. As i am reading reviews from members of medihelp, i read a massive load on negative reviews regarding Authorisation declines, PMB complaints and procedures and conditions that members have declared on the medical questionaire just but to be declined Authorisation if medical procedures and admittence should arise. This is at this stage alarming to me as a new member, i moved from Discovery to Medihelp as a result of premium i could not afford with less benefits to one of medihelp plans which offers more affordable premiums and benefits. Seeing so many members complain about declined procedures and declined authorisations, i can just wonder if my application was viewed and reviewed properly and if the same thing is going to happen to me in future ? I would like to speak to a most senior person in your under writing department cgecking applications, and also Brenda Pyper to clarify some issues i am having regarding my application review.
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will, accordingly, be responded to.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will, accordingly, be responded to.
Kind regards
Medihelp Customer Care
A senior consultant will contact you for assistance.
Kind regards
Medihelp Customer Care
A senior consultant will contact you for assistance.
Kind regards
Medihelp Customer Care
A senior consultant will contact you upon completion of the investigation.
Kind regards
Medihelp Customer Care
A senior consultant will contact you upon completion of the investigation.
Kind regards
Medihelp Customer Care
You will be contacted accordingly.
Kind regards
Medihelp Customer Care
You will be contacted accordingly.
Kind regards
Medihelp Customer Care
Yet no feedback from membership regarding re submit of medical questionare.
Yet no feedback from membership regarding re submit of medical questionare.
You will be contacted accordingly.
Kind regards
Medihelp Customer Care
You will be contacted accordingly.
Kind regards
Medihelp Customer Care
I was contacted via e mail with regard to disclosing my pre existing condition and it was noted, thank you very much. I appreciate it, however i need proof of it being captured and noted onto my medical profile as a pre existing disclosed condition. Please can you kindly assist me with proof. Thank you
I was contacted via e mail with regard to disclosing my pre existing condition and it was noted, thank you very much. I appreciate it, however i need proof of it being captured and noted onto my medical profile as a pre existing disclosed condition. Please can you kindly assist me with proof. Thank you
You will be contacted accordingly.
Kind regards
Medihelp Customer Care
You will be contacted accordingly.
Kind regards
Medihelp Customer Care
