SB
Sean B

1 reviews | Active since May 2018

10 Oct 2022, 12:12

Concerned

Good day

I have asked Alfredo Johnson last week for a copy of my revised and "Checked" Membership Application, but have since had no response, i e mailed Brenda Pyper senior non disclosure investigations officer as well to pull out my Application and re check it as i have a concern on what i have declared on the medical questionaire. Up to now i have not received response from any of them. As i am reading reviews from members of medihelp, i read a massive load on negative reviews regarding Authorisation declines, PMB complaints and procedures and conditions that members have declared on the medical questionaire just but to be declined Authorisation if medical procedures and admittence should arise. This is at this stage alarming to me as a new member, i moved from Discovery to Medihelp as a result of premium i could not afford with less benefits to one of medihelp plans which offers more affordable premiums and benefits. Seeing so many members complain about declined procedures and declined authorisations, i can just wonder if my application was viewed and reviewed properly and if the same thing is going to happen to me in future ? I would like to speak to a most senior person in your under writing department cgecking applications, and also Brenda Pyper to clarify some issues i am having regarding my application review.

0
Replies (12)
Medihelp
Medihelp's reply10 Oct 2022, 14:04
Official
 Dear Sean Button
 
 Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
 The complaint will, accordingly, be responded to.
 
 Kind regards
 
 Medihelp Customer Care 
SB
Sean B's update11 Oct 2022, 11:56
Reviewer Update
No Feedback from anyone yet from Medihelp
Medihelp
Medihelp's reply11 Oct 2022, 12:20
Official
Dear Sean Button Your complaint is currently being investigated and feedback will be provided to you upon completion. Kind regards Medihelp Customer Care 
Medihelp
Medihelp's reply14 Oct 2022, 10:29
Official
Dear Mr Button

A senior consultant will contact you for assistance.

Kind regards

Medihelp Customer Care

Medihelp
Medihelp's reply18 Oct 2022, 07:12
Official
 Dear Mr Button

A senior consultant will contact you upon completion of the investigation.

Kind regards

Medihelp Customer Care 
Medihelp
Medihelp's reply19 Oct 2022, 06:43
Official
Dear Mr Button

You will be contacted accordingly.

Kind regards

Medihelp Customer Care
SB
Sean B's update20 Oct 2022, 15:10
Reviewer Update
Good day

Yet no feedback from membership regarding re submit of medical questionare.
Medihelp
Medihelp's reply21 Oct 2022, 08:59
Official
Dear Sean Button Your complaint is currently being investigated and feedback will be provided to you upon completion. Kind regards Medihelp Customer Care 
SB
Sean B's update21 Oct 2022, 09:21
Reviewer Update
It has been 3 days already ! I was informed by Alfredo to submit documents as soon as possible, which i have done on my part, does it take so long just to rectify one simple thing on a questionare ? I send e mails trying to communicate, absolutely no reply, i request telephonic communication.... no response.
Medihelp
Medihelp's reply21 Oct 2022, 10:37
Official
Dear Mr Button

You will be contacted accordingly.

Kind regards

Medihelp Customer Care
SB
Sean B's update21 Oct 2022, 11:36
Reviewer Update
Good day

I was contacted via e mail with regard to disclosing my pre existing condition and it was noted, thank you very much. I appreciate it, however i need proof of it being captured and noted onto my medical profile as a pre existing disclosed condition. Please can you kindly assist me with proof. Thank you
Medihelp
Medihelp's reply21 Oct 2022, 12:15
Official
Dear Mr Button

You will be contacted accordingly.

Kind regards

Medihelp Customer Care