Complete waste of money
<p>I have been with Medihelp for just over 2 years and they really do make it impossible to claim anything. They first make the process difficult, lose emails and then make up random excuses in the call centre as to why you won't get paid. They even gave me a date which they paid me which they had to take back when I checked my bank statements to prove they had not paid. What a waste of money - I can't wait to leave. The other medical aids I have been with at previous employees (momentum and Discovery) are a million times better and give much more value for money.</p>
Dear jonathan-manners
Thank you for taking the time to bring your complaint to our attention.
I want to assure you that Medihelp puts a high premium on effective service delivery and communication with all its members, and appreciates any feedback received in this regard that can help us improve our service.
Your complaint was referred to our Client Service department for investigation and a consultant will liaise with you in this regard.
Kind regards
Medihelp Customer Care
Dear jonathan-manners
Thank you for taking the time to bring your complaint to our attention.
I want to assure you that Medihelp puts a high premium on effective service delivery and communication with all its members, and appreciates any feedback received in this regard that can help us improve our service.
Your complaint was referred to our Client Service department for investigation and a consultant will liaise with you in this regard.
Kind regards
Medihelp Customer Care
Dear jonathan-manners
As explained telephonically to Mrs Manners, the first account submitted to Medihelp did not receive any benefits as your medical saving account for 2015 has been depleted. On the second account submitted to the Scheme, the membership number was omitted and it could therefore not be processed. Upon receipt of a specified account reflecting the membership number, this matter will receive further attention.
Kind regards
Medihelp Customer Care
Dear jonathan-manners
As explained telephonically to Mrs Manners, the first account submitted to Medihelp did not receive any benefits as your medical saving account for 2015 has been depleted. On the second account submitted to the Scheme, the membership number was omitted and it could therefore not be processed. Upon receipt of a specified account reflecting the membership number, this matter will receive further attention.
Kind regards
Medihelp Customer Care