Complaint about staff

I am working with a medical practice's Accounts and find it extremely difficult to do telephonic queries.

I phoned in and spoke to : Handre or Handro Time of call : Mon Sep 18 2023 , 09:50

The agent refused to help me because of the bureau name, before I could explain , he hung up the call .

I find this type of behaviour extremely rude and unacceptable; he could have at least tried to help regarding the new registration process regarding bureau’s credit controllers phoning in to query accounts.