BJvV
Belinda Janse van Vuuren
1 reviews | Active since Feb 2019
11 Jun 2024, 10:50
Complaint
Should be minus 100 stars. Worse medical aid ever. I work for a doctor and it is so impossible to call for authorisations, you will be on the line for over 30mins before anyone attending to your call. Then the poor patients, after a procedure, their account is not paid. Medihelp then has a problem with either codes or say there was no auth. Bull!
We are deciding to not assist any Medihelp patients.
I feel for everyone on this useless medical aid. No service.
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Replies (1)
Medihelp's replyOfficial
11 Jun 2024, 11:20Dear Belinda Janse van Vuuren
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply11 Jun 2024, 11:20
Official
Dear Belinda Janse van Vuuren
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care