Co-payments galore

I’ve been a Medihelp member for 6 years and, until 2025, I had very little to complain about. Unfortunately, this year has been a turning point.

Following my husband’s accident in March 2025, he was admitted to a Medihelp network hospital. Despite this, none of the accounts were settled in full. Instead, I was met with an endless list of co-payments and shifting explanations as to why Medihelp would not cover the costs in full.

The sheer number of out-of-pocket expenses for a trauma-related hospital admission—at a designated network hospital—was both unexpected and deeply disappointing.

After this experience, I can no longer justify staying with Medihelp. Sadly, 2025 will be my final year as a member, and I will be moving to another medical aid at the end of the year.