Co payment charged for an emergency event.

<p>I am very disgusted with Medihelp.</p> <p> </p> <p>Why am I being charged a Copayment for the following event that took place?</p> <p>In a nutshell, 18 April 2016 I was driving back home from work because I really started feeling bad.</p> <p>On my way home on the highway I started getting needles and pins in my face and my legs suddenly went numb together with my hands starting to go into clutching spasms. I managed to activate my vehicles tracking device for help. While on the phone I started getting blackouts. Miraculously I stopped at a filling station and in the meantime my vehicle tracking company dispatched an ambulance to my location.</p> <p>I was taken to hospital casualty via the ambulance not knowing which hospital (in this case it was Waterfall Netcare) My admission time on the form was 16:51 on 18 April 2016.By the time Medihelp was phoned to get Authorisation they were already closed. The following morning authorisation was granted but then I found out this specific hospital is not part of the network option of my medical aid plan. I immediately asked to be transferred to the relevant hospital which was done solid was discharged and re admitted to the correct network hospital.</p> <p>Now, according to Medihelp, in a case of an emergency you will be taken to the nearest hospital even if it is not a network hospital. Once stabilized you will be transferred and there is no Copayment of 30%</p> <p>So based on the above event, why then am I charged a copayment by the hospital which I received today. Does Medihelp think I will just use the ambulance for love and charity? Another point, YOUR AUTHORISATION DEPARTMENT WAS CLOSED!!!!!!!! Do you think I drive with the list of hospitals in my pocket????I phoned your Medihelp call center, suddenly they say I must be on the verge of losing a limb and or be in a life threatening situation. So, in my case it was not life threatening??? I must first die and rise from the dead in order for you to classify it as an emergency????</p> <p> </p> <p>EVERY MONTH I PAY MEDIHELP AND THIS IS WHAT I GET AFTER YEARS AS A CLIENT?</p> <p>This is now the second time I have an issue where Medihelp just could not be bothered!</p>