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Tarryn T

1 reviews | Active since Mar 2018

23 Apr 2018, 16:42

Claims not paid, completely ignored for 6 months!

The service is shocking, they do not respond to emails and call center agents don't know what they are talking about. I cancelled in Dec due to the terrible service I received and they have still not refunded me for a claim in September, they have not even responded as to why this hasn't been paid, they simply ignore me.

0
Replies (3)
Medihelp
Medihelp's reply24 Apr 2018, 06:57
Official

Dear tarryn-anne-temperley

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care

TT
Tarryn T's update04 Jun 2018, 17:00
Reviewer Update
This was never resolved! Medihelp keeps making excuses not to pay, asked me for a letter from the Dr, I got one, then they said the code is invalid, Lancet says it is definitely the correct code. Now what?
TT
Tarryn T's update07 Jun 2018, 16:19
Reviewer Update
Medihelp refuses to communicate with lancet at all to resolve the issue, even removing them from an email which included both companies in an effort to resolve the matter. The lack of transparency is further evidence of Medihelp's dishonesty. They are adamant that they are correct and Lancet is wrong, so why then not leave them on the email response and communicate this to them? Why not respond to Lancet?