CLAIMS DEPT

Reference no: T ********** 3

I submitted a claim on the 3rd of January for service date 02 and 03 January 2019. I called on the 11th of January to follow up - I was informed that an amount of R2968 was paid out on the 10th of January. When I followed up this morning, I was informed that nothing has been paid out because the treatment dates on your side is 02 and 03 January 2018!!!! Why on earth would I submit a claim that is over a year old??? I checked the account again that I submitted and it clearly states 2019!! I was then told that it must have been a finger error from the person who captured the claim! This is unacceptable!!! This means that I will have to wait another 2 - 3 weeks for my claims to be paid out!! Your website is constantly down, so I can't check the progress of my claims on there either. I am really frustrated. Why do I have to wait another 2 weeks while clearly it was MEDIHELP's fault???