MS
Megan S

1 reviews | Active since Jun 2012

24 Nov 2017, 12:07

CLAIMED MY SON HAD A PRE EXISTING WHEN I HAVE PROOF CLAIMING OTHERWISE

I was treated like a ******** and I was told that my son had been diagnosed with Otitus Media in August this year and told me that I **** on my application. They sent me to the board to review my policy and I had to reapply. Petro Scherman Non-Disclosure Investigator and her team at medihelp are so unbelievably in efficient that I am terribly shocked at the service. I now have proof that my son was diagnosed in October whilst I was under the Medihelp Policy.

I am considering taking this matter legally as I have a recorded phone call conversation where by my son was denied access to a hospital due to them having to investigate a pre existing condition for "ear infection" known as Otitus media.

My emails have been ignored and I have been treated like absolute dirt, I have resigned, my last date is on the 31st of December, I tried to cancel immediately because clearly they didnt want me as a customer, they basically **** that had evidence of this nature and still made me reapply and no where on their application was a field to fill in for Otitus Media as a pre existing condition! I want everyone to know what a terrible medical aid scheme this is, that they lie and put an honest person in the position where by they are forced to reapply and put a pre existing condition on the application form, that in fact now I have proof that it was not.

I want to let every single mom know not to use this medical aid as they are selfish and look for something to nail you with, when now I know it was an absolute lie.

Your reputation medihelp is now in the open for everyone to see.

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Replies (1)
Medihelp
Medihelp's reply24 Nov 2017, 13:45
Official

Dear megzi

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.

The complaint will be responded to by one of our consultants.

Kind regards

Medihelp Customer Care