MB
Michael B
1 reviews | Active since Apr 2014
06 Nov 2015, 09:46
Claim rejected Again for no real reason
I submitted a claim for a vaccination on the 21/10/2015 and it was rejected as the item code was omitted, which it was not. The competence of the person looking at the claim is the only thing that was omitted. <br> <br> This is the THIRD time I have had a problem with respect to these vaccinations claims (please look at my history). Every time I have to go to Hello Peter. I then get a call form Medihelp and they say they are sorry and will get there investigative team to look at it. I then get paid two months later.<br> <br> I am REALLY getting ****ed off now. I pay for a service and have to fight due to the incompetence of the Medihelp staff.<br> <br>
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Replies (1)Medihelp's replyOfficial
06 Nov 2015, 10:23Hello Mikekim7777,
Thank you for writing to us.
Please accept Medihelp's apology for the manner in which your previous enquiries, in respect of claims relating to the vaccinations, was handled and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Thank you for writing to us.
Please accept Medihelp's apology for the manner in which your previous enquiries, in respect of claims relating to the vaccinations, was handled and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Medihelp's reply06 Nov 2015, 10:23
Official
Hello Mikekim7777,
Thank you for writing to us.
Please accept Medihelp's apology for the manner in which your previous enquiries, in respect of claims relating to the vaccinations, was handled and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Thank you for writing to us.
Please accept Medihelp's apology for the manner in which your previous enquiries, in respect of claims relating to the vaccinations, was handled and for any inconvenience or frustration you may have suffered as a result thereof.
Your complaint was however referred to our client service department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
