⚠️ Caution Regarding Medihelp ⚠️

Based on my personal experience, I would strongly advise people to be very cautious when considering Medihelp. After being a loyal member for 8 years, I missed one or 2 payments and immediately reached out with a well-explained request for an opportunity to catch up. Instead of understanding or support, I was informed that my membership was terminated.

Despite this termination, I was still billed for two months’ contributions during which no service was provided. When I attempted to arrange a payment plan, I was told that it would only be accepted if I submitted documents usually required for a credit application (three months’ payslips, three months’ bank statements, ID copy, and proof of residence). I queried this in writing, but never received a response. Instead, Medihelp escalated the matter to their lawyers, listed me with ITC, and to this day have not rep**** to any of my follow-up emails.

It is deeply disappointing that after 8 years of contributions, I was treated in this way. I have since moved over to Discovery, where I have received far better service. Even several medical facilities have mentioned to me that they too experience ongoing issues with Medihelp.

I share this so that others can make informed decisions before joining. In my view, the way Medihelp handled this situation was unreasonable and disheartening.