ZH
Zakhiyya H
1 reviews | Active since May 2018
17 Feb 2023, 20:41
Can't approve a needed OP but expects you to do half a procedure each time and double your recovery period
**** service. If I could rate it ZERO I would. DO NOT JOIN THIS SCHEME It is a **** show. They have become a ruthless bunch. Client welfare is the least of their concerns
Member for the past TWENTY YEARS.
My mother needs a foot op urgently for BOTH feet. First they don't want to approve at all. Then they want to dictate that she should do it over two operations.
They are not a health care provider and this is *********.
I will be canceling this excuse for a medical aid and will be moving to discovery and I advised all Colleagues and family members to do the same
Helpful (0)
Replies (3)0
Replies (3)
Medihelp's replyOfficial
20 Feb 2023, 13:40Dear Zakhiyya H
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply20 Feb 2023, 13:40
Official
Dear Zakhiyya H
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
ZH
Zakhiyya H's updateReviewer Update
21 Feb 2023, 10:10This is a joke. I got my Authorisation letter back. Now three codes are rejected whereas previously two codes were rejected.
No attachments to state reasons for rejection. Medihelp is becoming a ruthless ***** and should be re-classified as medical insurance instead of medical aid.
No attachments to state reasons for rejection. Medihelp is becoming a ruthless ***** and should be re-classified as medical insurance instead of medical aid.
ZH
Zakhiyya H's update21 Feb 2023, 10:10
Reviewer Update
This is a joke. I got my Authorisation letter back. Now three codes are rejected whereas previously two codes were rejected.
No attachments to state reasons for rejection. Medihelp is becoming a ruthless ***** and should be re-classified as medical insurance instead of medical aid.
No attachments to state reasons for rejection. Medihelp is becoming a ruthless ***** and should be re-classified as medical insurance instead of medical aid.
Medihelp's replyOfficial
21 Feb 2023, 10:35Dear Zakhiyya H
Your complaint is currently being investigated and feedback will be provided to you upon completion.
Kind regards
Medihelp Customer Care
Medihelp Customer Care
Medihelp's reply21 Feb 2023, 10:35
Official
Dear Zakhiyya H
Your complaint is currently being investigated and feedback will be provided to you upon completion.
Kind regards
Medihelp Customer Care
Medihelp Customer Care