CANCELLING AND THEY STILL WANT ANOTHER MONTH!!!

They hide behind there little ivory tower, but don't provide any customer service. ********s. According to their rules, my son at age 26 is longer a child dependent. His birthday was in May. They did not even have the courtesy to call or email me about this, but I knew. At the end of the month, I phoned them to take him off my medical aid. They then said I owed another month for him as an adult. I said you can stick it. I wasn't paying it. So they cancelled him then and there on the call. They have the audacity to still require payment for May for him as an adult. I don't agree with this as he started the month as a child member. and the premiums are paid in arrears. Where does it say that in their rules. Again where is the communication of status change. Nothing. So I paid the premiums in arrears, for me and him as a child. Medihelp is now demanding payment, and from the tone of the letter I received today by email, they have handed me over already. Tell me Medihelp - do you want me as a member - I can cancel my membership too. This treatment is VERY POOR. I would have expected a courtesy call to say the membership status change was going to happen, and to offer me alternatives for my son's membership. But nothing. Just demand. Like that CEO who got shot in the USA - Deny, Delay, Depose or something like that.