MS
Melissa S

1 reviews | Active since Mar 2019

30 Mar 2019, 12:22

Cancelling and entire family's medical aid with a 4months pregnant mom because you say she did not disclose she was on Antidepressants!!!!!! OUTRAGEOUS!!!!

I am absolutely appauled at how Medihelp can cancel an entire family's membership with a 4months pregnant woman when she turned to her medical aid provider for iron infusion and the policy gets canceled because she took antidepressants during a divorce!!!! Medihelp stayed that I did not disclose that I was suffering from depression or anxiety and after my GP stated that he only prescribed the medication during a stressful time I am not suffering from depression or anxiety!!! I am due in August and will struggle to get medical aid now!!! This is the worst thing I have ever heard of, you trust your medical aid to take care of you and you do this!!!! I will not let this go, you will be held liable should anything happen to me and my family!!

0
Replies (1)
Medihelp
Medihelp's reply16 Apr 2019, 11:55
Official
Dear Melissa

Thank you for taking the time to bring your complaint to our attention.

Due to a technical problem we could not acknowledge receipt of this complaint on the hellopeter website, but a consultant contacted you telephonically regarding this complaint.

Kind regards

Medihelp Customer Care