NM
Nontobeko M
1 reviews | Active since Jun 2020
29 Jan 2024, 13:31
Cancelled medical aid but still billed
App**** in August 2023 and cancelled in September 12, however, I received a letter of demand stating I owe R9000??? For what!!? I never used the medical aid and my understanding is that medical aid schemes cancel your membership after non payment. What exactly am I paying for here? There is no answer from their staff and no one seems to know what exactly I am paying for as I cancelled the medical aid within 12 days!!!?
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Medihelp's replyOfficial
29 Jan 2024, 14:05Dear Nontobeko M
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply29 Jan 2024, 14:05
Official
Dear Nontobeko M
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care