1 reviews | Active since Jul 2016
Cancellation of membership
<p>We went through a bad patch of company not paying salaries and missed one payment after trying to sc**** money together to pay all our bills and put food on the table. We cannot afford double payments and waited for December salaries so that we can use the extra money to get the medical aid up to date, but we've received an email just saing that the medical aid has been cancelled. No contact before hand, no notices received nothing. This is unacceptable, we are not very happy with Medihelp but have to take this medical aid as it is the most affordable, but they don't even give you a month or 2 just to catch up on your payments. This is really unacceptable and demand that medical aid be reinstated with immediate effect and give us a change to get the money together to pay the oustanding payment. Everybody don't have just R3000 lying around you know!</p>
Dear cardut
Thank you for writing to us.
In order to enable the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your correct membership number.
We tried to contact you telephonically, but was unsuccessful.
Kind regards
Medihelp Customer Care
Dear cardut
Thank you for writing to us.
In order to enable the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your correct membership number.
We tried to contact you telephonically, but was unsuccessful.
Kind regards
Medihelp Customer Care
Membership ********** . Can't be reached telephonically, no service
Membership ********** . Can't be reached telephonically, no service
Dear cardut
As stipulated in our Rules, Medihelp informs a member by SMS and letter if his/her subscription account indicates a debit balance. As per the telephone discussion, it was confirmed that a letter and SMS dated 5 October 2016 was sent to the member regarding the subscription in arrears. However, the cell phone number on record was no longer in use and therefore no communication sent by SMS regarding the subscription in arrears were received by him. The member’s contact details will be updated once we receive the written or telephonic request.
Kind regards
Medihelp Customer Care
Dear cardut
As stipulated in our Rules, Medihelp informs a member by SMS and letter if his/her subscription account indicates a debit balance. As per the telephone discussion, it was confirmed that a letter and SMS dated 5 October 2016 was sent to the member regarding the subscription in arrears. However, the cell phone number on record was no longer in use and therefore no communication sent by SMS regarding the subscription in arrears were received by him. The member’s contact details will be updated once we receive the written or telephonic request.
Kind regards
Medihelp Customer Care