Canceling with Medihelp is like pulling teeth.

What an absolute pain trying to cancel with these people. I joined my company medical aid as I am obligated to once my probation is finished. I have provided them the membership certificate for my new plan as well as a letter from my management and they still refuse to cancel my membership for February 2025, even though I didn't use it and am legally not allowed to be on two medical aids at once. They want me to pay for February even though I have paid my new provider already. The people that you speak of have a terrible attitude and seem to be unable to understand the situation. They leave me no choice but to approach the Ombud.