Cancel my account

I am really disappoint in the service the and the cover that Medihelp offers, I recently had to have an operation done on my eyelid and the doctor said he could do it same day in his room but required authorization Medihelp refused to have the doctor do operation in the room and I had to pay out of my own pocket as this op was the same one he was going to do in the wards, instead of me staying overnight the specialist said it's the same nappi codes however Medihelp does not see it that way, I tried cancelling my account and got moved from pillar to post called like 5 times yesterday and was on hold for over 25min on the one call . My question to Medihelp was do they want the specialist to book me in and keep me for 2days and waste more of their money, the agent said that is the only way they would pay seriously could not believe this, are companies not in the market of saving cost instead of wasteful spending?