1 reviews | Active since Jan 2013
Call centre pathetic
Called the call centre on 06/12/2017 and waited for 13min.40sec No answere, they have the audacity to say thank you for holding on we appreciate your patience. I have news for you its not my patience that made hold on but my need. Still couldnt speak to anyone so no service. Quick to take your money, decline a service but slow to help.
Dear wozzy
Thank you for taking the time to bring your complaint to our attention. Medihelp puts a high premium on effective communication with all its clients and appreciates any feedback that we receive from members in this regard.
Please accept my apologies for any frustration you suffered in your attempts to contact Medihelp by phone. It is important to mention that Medihelp normally receives a large volume of telephone enquiries at this time of year from existing and new members about new benefit options, benefit option interchange and Medihelp’s product range. These enquiries usually take longer to finalise, which means that Medihelp is able to handle fewer calls per day.
A consultant will contact you in connection with this complaint.
Kind regards
Medihelp Customer Care
Dear wozzy
Thank you for taking the time to bring your complaint to our attention. Medihelp puts a high premium on effective communication with all its clients and appreciates any feedback that we receive from members in this regard.
Please accept my apologies for any frustration you suffered in your attempts to contact Medihelp by phone. It is important to mention that Medihelp normally receives a large volume of telephone enquiries at this time of year from existing and new members about new benefit options, benefit option interchange and Medihelp’s product range. These enquiries usually take longer to finalise, which means that Medihelp is able to handle fewer calls per day.
A consultant will contact you in connection with this complaint.
Kind regards
Medihelp Customer Care