Bonus health

BONUS HEALTH - MEDIHELP Unfortunately it came to this point I need to expose these two lady’s working for Bonus-health with very poor customer service.

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I Phoned Martie at Bonus health that I can’t afford Medihelp Prime 3 anymore and if she can temporarily change it to a more affordable plan temporary still with Medihelp, Martie did reply and said unfortunately they can’t assist me. I had no choice to cancel my Medihelp medical aid and move to a more affordable medical aid. I hereby did notified the two lady’s Martie and Elsa at Bonus health 26 June 2020 to cancel my membership with Medihelp and Please to send proof of confirmation on behalf of Bonus health that cancelation has been submitted and no debit orders will be deducted from my account with immediate effect. I immediately send a attached document proof change of medical aid that will be active from the 1st July 2020. This two lady’s Martie and Elsa has not responded to my needs and two medical aids is currently active on my name. This debit order that went off this month 1 July 2020 for the medical aid Medihelp I have asked Kindly in a reasonable time period please to stop the order and I have asked to refund it back into my account am being ignored totally.