Been waiting 3 weeks for membership feedback
<p>I app**** to join Medihelp and received an sms on 12 Dec stating that membership conditions was finalised, and that membership document will follow. I have emailed customer care twice in the past 3 weeks, only getting automated replies stating that my query is receiving attention, but nothing further.</p> <p> </p> <p>My family are at risk as currently I dont have any medical aid. Can someone please investigate this and get back to me ?</p>
Dear j****-du-preez
Thank you for writing to us.
Your complaint was referred to our membership department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Dear j****-du-preez
Thank you for writing to us.
Your complaint was referred to our membership department for investigation and a consultant will contact you in this regard.
Kind regards
Medihelp Customer Care
Dear j****-du-preez
The telephonic conversation with a Medihelp consultant on 4 January 2017 refers.
Your membership with the Scheme has been activated and a welcome pack, including your membership cards have been posted to the address supp**** on the application on 5 January 2017.
You can also access your membership card electronically if you have a smartphone, by downloading the Medihelp app on your phone’s relevant app store and follow the easy instructions.
Kind regards
Medihelp Customer Care
Dear j****-du-preez
The telephonic conversation with a Medihelp consultant on 4 January 2017 refers.
Your membership with the Scheme has been activated and a welcome pack, including your membership cards have been posted to the address supp**** on the application on 5 January 2017.
You can also access your membership card electronically if you have a smartphone, by downloading the Medihelp app on your phone’s relevant app store and follow the easy instructions.
Kind regards
Medihelp Customer Care