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FARHAAN B

1 reviews | Active since Jul 2016

07 Apr 2020, 17:07

BATTLE TO SECURE FUNDING

MEDIHELP CONTINUES TO DENY CRITICAL DIAGNOSTIC AND TREATMENT PROTOCOLS RELATED TO A PMB CONDITION. THEY FAIL TO ACKNOWLEDGE THAT CODE 941A HAS THREE TIERS AND ONE OF THEM INCLUDES DEGENERATIVE CHANGES OR DISEASE OF THE PATIENTS RECENT XRAY REPORT INDICATES THE THE RADIOGRAPHER HAS INCLUDED AN ADDENDUM TO THE ORIGINAL REPORT CONFIRM THE CONDITION. MEDIHELP CONTINUES TO REFER TO COMPRESSION OF THE SPINE WHICH IS NOT EVIDENT "AS YET ON THE XRAY THUS THE MRI IS NEEDED" FURTHER MEDIHELP REFUSES TO DESCRIBE THE CURRENT ICD 10 CODES AND ALSO THUS NOT REACTIFY THE MATTER BY SUPPLYING THE HEALTHCARE PROFESSIONAL WITH THE ICD 10 CODES APPLICAPLE TO PMB 941A THIS IS A DIRECT VERDICT OF PMB COVER DENIAL. LASTLY THEY CONTINUE TO ASK FOR ADDITIONAL INFORMATION FOR THE MRI SCAN YET I HAVE INCLUDED IT IN A QUATATION FROM THE SERVICE PROVIDER

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Replies (1)
Medihelp
Medihelp's reply08 Apr 2020, 09:01
Official
Dear Farhaan B

Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
 The complaint will be responded to by one of our consultants. 
 
 Kind regards 
 
 Medihelp Customer Care