Bad Service from Medihelp AGAIN!

I want to express how appalled I am by the service I keep on receiving form Medihelp. <br> It seems that Every time I have to deal with Medihelp the service is absolutely **********!<br> I had an optometrist appointment booked for today, Luckily I decided to phone yesterday just to make 100% sure that the optometrist would be covered, as my past experience with Medihelp has shown that you can never really be sure what they will cover even though these were benefits that were in the original agreement signed with them.<br> So I phoned the Medihelp call centre and was abruptly told that they could not help me I would have to phone PPN directly to find out what my benefits were. I phoned PPN and was told that they couldn't help me because the Medihelp interface was not showing. They took my number and said they would phone me back, they didn't so I phoned them and once again was told that the interface was not showing. So after a few hours I phoned back and was told they still could not help me. Keeping in mind that me optometrist appointment was this morning I asked to speak to a manager. I was told the manager was in a meeting. <br> So I phoned back this morning and was told again that they cou