BAD SERVICE EVERYTIME!!!!!

I am so fed up with Medihelp!!!!! It is always a struggle to get authorization. I send an email and 2 days later I have to call and follow up, NOBODY know what is going on. As soon as I call I am on the line for 20 min and then get cut off!!! When I do get through and speak, I am told I have to forward documents. I do that, and still there are codes not approved, where they don't let me know what else they need. NO ONE cares, they never call back to follow up or ask for more documents. It's not my first time, last year exactly the same thing happened with my shoulder operation, where I only got authorization 20 minutes before I went to theatre. How do I recommend Medihelp? How can I still stay with Medihelp??????

I need to get a Hip arthroscopy on Friday. PLEASE PHONE ME BACK