BAD SERVICE DELIVERY

Good day, this is the most pathetic service I have received in a long time, every time I have to submit a claim or do something on my medical aid there is always issues. I logged a request on the 30th of September and ever since I have to call each time to get a update aswell as hear how far my request is. I get told different stories each time and this is not acceptable. Each Month my premium gets paid without any issues but when I need assistance I do not receive any joy. I called in once again Today and a consultant with the name of Gerrie Potgieter assisted with the call, after I explained the life threatening situation that I am in he rep**** with '' I dont know what you want me to do about the situation" I find this unprofessional as Medihelp is my Medical aid and they should assist where needed. " he then rep**** to me that he hasnt got the time to talk to me and he put me through to his superior with the name "Addie Coetzee" she then told me that my enquiry was only attended to from Yesterday, what happened from the 30th until Today? she told me that ''I MUSTNT CALL EVERYDAY AS THEY HAVE ALOT OF QUERIES THEY WORK WITH AND I MUST JUST WAIT" THIS IS NOT CUSTOMER SERVICE AT ALL. FAST TO TAKE MONTHLY PAYMENTS BUT WHEN ASSISTANCE IS NEEDED ALWAYS STORIES!!!!!! PATHETIC IF YOU ASK ME!!!!!