1 reviews | Active since Apr 2016
bad service and atitude
<p>I lost my job due to retrenchment and we had to cancel my wifes medical aid as I was going to pay the subscription as she can,t afford it but she have to have the medical because she need a knee replacement . on the 29 of April they let my wife know that her aplication has been accepted and the first debit will be done on the 1st of June .</p> <p>31May I was told that the new owners where I work was not going to renew my contract and we canceled the medical aid . we received a letter from them stating that the medical was cancelled and that we owe them nothing </p> <p>then me Naidoo started phoning my wife and emailing her saying that she have to pay the first installment and demanding payment she would just not listen to reason.</p>
Hi theopienaar
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Hi theopienaar
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Hi Theopienaar
A consultant phoned you to explain that your membership was terminated on 31 May 2016 as requested. Membership fees are payable in advance, and your payment was due on 1 May 2016. Due to failure to pay subscription fees on 1 May 2016, Medihelp followed the debt collection process and you remain liable for the outstanding amount.
Kind regards
Medihelp Customer Care
Hi Theopienaar
A consultant phoned you to explain that your membership was terminated on 31 May 2016 as requested. Membership fees are payable in advance, and your payment was due on 1 May 2016. Due to failure to pay subscription fees on 1 May 2016, Medihelp followed the debt collection process and you remain liable for the outstanding amount.
Kind regards
Medihelp Customer Care
