Bad Service

I have submitted documents for a claim now 4 times requested and yet I still get the same message: Dear Member Medihelp received a claim for the enclosed account from you that unfortunately does not meet the requirements for processing, as the membership number is either omitted, invalid or written by hand on the account. Please consult the attached guideline document on submitting claims and then resubmit your amended claim to enable assessment by Medihelp. All the details required are on the email and on the documents - please can someone take the effort to call me today to sort this out this matter.

I've been asking to assist with matters after I had to go to a hospital that was not on my Network ( was referred) by a doctor for a hernia repair and ended up in ICU with a heart condition. I was told by a consultant at Medihelp that I have to contact the doctors for a motivation why that hospital was referred. Why do I have to contact the doctor to sort out the huge bill of R160 000.00 from the hospital - why do I then pay for Medical Aid!!

I am trying to get the R2500.00 back that I had to pay as co payment at the hospital but no one - not even the Gap Cover wants to pay me back?? What is the reason then to have medical aid if you can rely on them???