1 reviews | Active since Apr 2016
Bad service
<p>I received no call from Medihelp in this matter they also seem to change their policy as it fits them in their response membership is payable in advance and in mrs R Naidoo's email it is payable in arrears.</p> <p>we only received membership documentation at the end of May my wife never used it or benifited from any so called cover . how can you have cover if you don,t know what you are covered for and no membership card to use the alleged cover. My wife informed them emediately when I was retrenched and they reqeusted it in writing which she did but still they wan,t money from us I will advise everyone I know not to deal with Medihelp</p>
Dear theopienaar
Thank you for your follow up response, the contents have been noted and referred to the original consultant. Feedback will be provided.
Kind regards
Medihelp Customer Care
Dear theopienaar
Thank you for your follow up response, the contents have been noted and referred to the original consultant. Feedback will be provided.
Kind regards
Medihelp Customer Care
Dear theopienaar
Your membership was finalised on 29 April 2016, with date of enrolment 1 May 2016, as requested. On receipt of your request on 30 May 2016 to terminate membership, it was terminated with effect from 1 June 2016, in terms of rule 11.4 of Medihelp’s Rules. Your membership was active until 31 May 2016 and you were entitled to benefits in terms of Medihelp’s Rules, you therefore remain liable for the payment of the subscription in respect of May 2016.
Please note a sms was sent to notify the you on 29 April 2016 that your subscription cannot be collected via debit order and that you need to pay the first instalment.
Kind regards
Medihelp Customer Care
Dear theopienaar
Your membership was finalised on 29 April 2016, with date of enrolment 1 May 2016, as requested. On receipt of your request on 30 May 2016 to terminate membership, it was terminated with effect from 1 June 2016, in terms of rule 11.4 of Medihelp’s Rules. Your membership was active until 31 May 2016 and you were entitled to benefits in terms of Medihelp’s Rules, you therefore remain liable for the payment of the subscription in respect of May 2016.
Please note a sms was sent to notify the you on 29 April 2016 that your subscription cannot be collected via debit order and that you need to pay the first instalment.
Kind regards
Medihelp Customer Care