AN
Annelise N
1 reviews | Active since Sept 2009
06 Mar 2015, 11:20
BAD RESPONSE TIME
Submitted a pre-authorisation online, after 3 days still on response or reply. Called the call centre - was on hold for almost an hour!!!! Pathetic service, no wonder it wasn't in the top up five medical aids in 2014!
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Medihelp's replyOfficial
06 Mar 2015, 15:30Hello annelisevn,
Please accept Medihelp's apology for the delay with the approval of your proposed radiology services. The said services was however approved by the Scheme under authorization number ***. This approval is valid until 6 March 2015 and should you wish to amend such date, you are requested to liaise with the Scheme in this regard.
Kind regards
Medihelp Customer Care
Please accept Medihelp's apology for the delay with the approval of your proposed radiology services. The said services was however approved by the Scheme under authorization number ***. This approval is valid until 6 March 2015 and should you wish to amend such date, you are requested to liaise with the Scheme in this regard.
Kind regards
Medihelp Customer Care
Best regards,
Medihelp's reply06 Mar 2015, 15:30
Official
Hello annelisevn,
Please accept Medihelp's apology for the delay with the approval of your proposed radiology services. The said services was however approved by the Scheme under authorization number ***. This approval is valid until 6 March 2015 and should you wish to amend such date, you are requested to liaise with the Scheme in this regard.
Kind regards
Medihelp Customer Care
Please accept Medihelp's apology for the delay with the approval of your proposed radiology services. The said services was however approved by the Scheme under authorization number ***. This approval is valid until 6 March 2015 and should you wish to amend such date, you are requested to liaise with the Scheme in this regard.
Kind regards
Medihelp Customer Care
Best regards,