Bad Pathetic Appauling stinking bad service

I took a medical aid for my son effective 1 May 2024 with 1st debit order due 1June due to arrears billig as agreed with Rachell the broker. On the 6th May i was suprised by a debit order of R894 which was not paid as i expected it 1 June and bank charged me R100 for unpaid debit order. I then got in touch with Rachell the broker on whatsapp regards to this debit order at 2:30 am and at 1:30 pm she still didnt reply to me until i sent her another whatsapp 1:30 pm and she told me i am not the only person she is servicing i asked her about the arrears billing and that if it doesn't get resolved i will cancell the memberships then she choose to focus on canceling and promised to send a cancellation form and also sent me the call centre number to cancell which i found as stinking appalling customer care . I then called the call centre told the consultant what happened she asked my son to send the arrears billing confirmation letter last week to my SUPRISE yesterday he go response that arrears billing WONT BE ALLOWED his membership WILL REMAIN ADVANCE last but not least i was debited another R894 last night which also not paid as i never agreed on any of these dates with Rached then i was charged another R100 by the bank. So if customer care was important at Medihelp why did Rachell the broker told me to go through the hustle of requesting my medical aid to type the letter sending to her if arrears billing was not allowed and why is it my problem to incur bank charges because i was misinformed by a broker who was after reaching her sales and after sales service is not important to her because cause Rachel was sending emails whatsapp and calling me so i can seal this deal of LIES now i am left with an egg on my face and no one cares to resolve this. I want this medical aid no MHCB020 be cancelled with immediate effect i also work for a medical aid and this customers service stinks and will never recommend anyone to join it cause i took this for my son who is a student .May i please get confirmation that this is attended to and resolved urgently thanks.