Bad bad service..medihelp DOES NOT PAY!!!

Trying to get them to cancel my medical aid is impossible!! My son went cold turkey over lockdown. Meltdown. Had to be admitted. They said..let us first do investigation. I asked them what happens now. Should i wait for my son to kill himself. They said i can take him..if they will pay..i have to wait. My son got admitted.. 1month later we were declined. R12000 i need to pay for one night stay. So..i immediately cancel my medical aid. Wrote an email...2 june 2020. Aug..i owe them 8000 in premiums. Emails after emails..they say they will investigate. Guess what..1month later. We did not get your email. For gods sake i sent Hannelie the email from 2 june that i cancelled. Get your act together medihelp. Next step is the onbudsman!!! Disgusting service.