MF
Marzelle F
1 reviews | Active since Oct 2018
08 Jun 2026, 11:44
Bad and non Existent Customer Service
I have been asking for help as I can not load a pre-authorisation on the website. For my son for his wisdom teath the 16th of July 2026. I have sent in twice in 2 weeks, with the previous company that assisted Medihelp one would get a reply within a day, now with the new company they blatantly just ignore you. Payment to providers are terrible, really I would prefer if Medihelp uses there old service provider.
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Medihelp's replyOfficial
08 Jun 2026, 12:04Dear Marzelle F
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to as soon as possible.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to as soon as possible.
Kind regards
Medihelp Customer Care
Medihelp's reply08 Jun 2026, 12:04
Official
Dear Marzelle F
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to as soon as possible.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to as soon as possible.
Kind regards
Medihelp Customer Care