HK
Hedrian K

1 reviews | Active since Feb 2023

16 Oct 2023, 14:50

Avoid Medihelp - No clarify on their switchboard, can hardly hear anything, try it yourself listen to this ***

Beware their switchboard breaks up and the sound so bad that you cant even get help or clarity. I think this maybe on purpose. Considering another Med Aid like Discovery. Thinking of cancelling my med aid with them. What a ****. They also dont answer emails quickly. I went through Hippo and was reffered to that terrible company. Useless Lady there called Alexis.

0
Replies (3)
Medihelp
Medihelp's reply17 Oct 2023, 06:40
Official
Dear Hedrian K
 
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care 

HK
Hedrian K's update18 Oct 2023, 09:16
Reviewer Update
Just a followup. Medihelp to their credit got back to me with an email re my concern. The switchboard is still not working though. It is vital in any dealings with medical aids that they are contactable by phone as many people are not glued to their emails and just need common sense advice from a human.
Medihelp
Medihelp's reply18 Oct 2023, 09:43
Official
Dear Hedrian K

Thank you for your feedback. The contents have been noted and Medihelp is currently attending to the problem. 

Kind regards

Medihelp Customer Care