SB
Sean B
1 reviews | Active since May 2018
02 Nov 2022, 13:23
Available Benefits unclear
I have sent 3 e mails to membership with no response regarding available benefits, the benefits showing on member zone and the medihelp app is not showing a full list of what is available,, no gp visits cover for hospital admissions etc.the list is not clear and i have no idea what is available and what not... i need a complete list of what is available. Everything is unclear please can i have a detailed list
Helpful (0)
Replies (3)0
Replies (3)
Medihelp's replyOfficial
02 Nov 2022, 14:40Dear Sean B
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply02 Nov 2022, 14:40
Official
Dear Sean B
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
SB
Sean B's updateReviewer Update
07 Nov 2022, 14:32I have been sending e mails on e mails to membership to contact me regarding the benefits i have up until 31 December 2022 day to day, Hospitalization PMB's but up to now NO RESPONSE, i asked for an explanation on what is available,no one has bothered with any reply, i have also asked for a Senior Consultant to contact me Telephonically to explain as i do not understand benefits allocated as on the client zone and in app, there are hardly any benefits as far as i can see on main member. I do not have a family so i dont see any reason why you have to show family benefits, as i am a main member and the only one on my plan. Please get someone to Phone me and explain instead of sending me e mails sybmitting the same info as on the in app and client zone.
SB
Sean B's update07 Nov 2022, 14:32
Reviewer Update
I have been sending e mails on e mails to membership to contact me regarding the benefits i have up until 31 December 2022 day to day, Hospitalization PMB's but up to now NO RESPONSE, i asked for an explanation on what is available,no one has bothered with any reply, i have also asked for a Senior Consultant to contact me Telephonically to explain as i do not understand benefits allocated as on the client zone and in app, there are hardly any benefits as far as i can see on main member. I do not have a family so i dont see any reason why you have to show family benefits, as i am a main member and the only one on my plan. Please get someone to Phone me and explain instead of sending me e mails sybmitting the same info as on the in app and client zone.
Medihelp's replyOfficial
07 Nov 2022, 14:58 Dear Sean B
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
Medihelp's reply07 Nov 2022, 14:58
Official
Dear Sean B
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care
The complaint will be responded to by one of our consultants.
Kind regards
Medihelp Customer Care