authorisation

I am trying to get authorisation for my husband admitted to ICU on Saturday afternoon. It is already Monday afternoon and after continuous calls nobody is willing to speak to me or assist me. I only receive emails, and that might mean I need to pay cash for the hospitalisation.<br> <br> I was promised this is the best medical aid, but this is our 1st hospitalisation in the 3 years we are members and I must say it does not look good if you need to get assistance on the first serious issue......<br> <br> I am not really convinced we will continue using medihelp and will definitely spread the word on the bad attitude and service you get when you are really in a bad situation. You do not want to worry about a medical aid (that gets their money on time) when you have a loved one in hospital and don't even know the diagnosis up to date...<br> <br> What does that say about medihelp????