HM
Hariette M

1 reviews | Active since Aug 2019

30 Aug 2019, 17:33

Auhorization for hospital

After experiencing some pain about three weeks ago I went to see my GP. He found that I had large growth in my uterus that is causing my discomfort. He tested it and luckily it came back negative. It is not cancer. But he referred me to a Gynae. The Gynae recommended a hysterectomy. I went to do a pre-admittance and was told by Medihelp that I need to be investigated first before I can get authorization. I told the lady that I am in a lot of pain and need urgent attention.

I have sent an e-mail every day asking for feedback because my Gynae is only in Theatre on Tuesdays. Which means that I have to walk another week with pain if my authorization doesnt come through by Monday. It is ridiculous.

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Replies (1)
Medihelp
Medihelp's reply02 Sept 2019, 07:31
Official
Dear Hariette Merwe

Thank you for bringing this complaint to our attention. In order for the Scheme to attend to your enquiry, you are kindly requested to furnish Medihelp with your membership number or identity number.

Kind regards

Medihelp Customer Care