Arrogance at it best

I have been trying to obtain a medihelp claims statement to submit to my GAP cover provider. Medihelp have settled their liability with the claim to me and have provided a remittance statement but to date cannot provide me with a claims statement. I have now asked dental risk and the arrogant response that I get is the following. "Your matter has been escalated as the date captured on the claim is incorrect. Claims department has a turn around time of 7-10 days". This after the claim was submitted and settled nearly 2 months ago..I ask you now. In the mean time my GAP cover provider has been waiting for over a month now for a MEDIHELP claims statement but Medihelp has that normaL PROCEDURAL AND ARROGANT ATTITUDE..like they are doing one a favour by providing what they are supposed to provide.

You really have to wonder about an organisation that has the arrogance to not even have a dedicated complaints resolution contact details advertised..