KC
KELLY C
1 reviews | Active since Aug 2019
13 Oct 2020, 10:10
APPALLING SERVICE
I HAVE SUBMITTED AN APPLICATION TO MEDIHELP ON THE 28-09-2020 TO JOIN THEIR MEDICAL AID, ITS BEEN 3 WEEKS WITH NO FEEDBACK. I HAVE EMAILED MEDIHELP AND RECEIVED NO FEEDBACK. I CONTACTED THEIR CUSTOMER CARE YESTERDAY AND THAT CONSULTANT WAS A REAL WASTE OF TIME. HE HAD NO INTENTION OF REASSURING ME THE MATTER WILL BE RESOLVED HE SAID HE WOULD COMMUNICATE WITH THE RELEVANT PEOPLE TO LOOK AT MY APPLICATION BUT IF I CANNOT WAIT THEN BASICALLY I CAN GO LOOK FOR ANOTHER MEDICAL AID.
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Medihelp's replyOfficial
13 Oct 2020, 10:44Dear KELLY C
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
Medihelp's reply13 Oct 2020, 10:44
Official
Dear KELLY C
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care
Thank you for taking the time to bring your complaint to our attention.
The contents of your complaint have been noted and referred to the relevant department for urgent investigation and a consultant will contact you shortly.
Kind regards
Medihelp Customer Care