Appalling and Disturbing Customer Experience

I have joined Medihelp recently, and I must say i haven't really had any issues with them until recently when i mistakenly removed one on my dependents from my medical aid. This happened on a Saturday (25th) and the cancellation was scheduled to take place on the 30th. On Monday (27th) I contacted Medihelp to inform that about my mistake, and the Agent advised me to send a mail to ********** which i did immediately ( Around 10am). I paid the normal subscription for the entire family at the end of the month, only to find that Medihelp didn't action this on their side, which i find unacceptable and inefficient.

No response was received from Medihelp, i had to pick up the phone and called them to find out why they had not actioned my request. I'm now sitting with one of my family member that's not on a medical aid, which is not acceptable. With that said, I would to request Medihelp to reinstate my dependent ASAP, because i had already paid full subscription, failure to do so, please terminate my membership with immediate effect so that i can find one that can cover my entire family!