ANGELA THE CASE MANAGER HAS A DISGUSTING ATTITUDE WITH MEMBERS

After speaking to Engela the case manager this morning I felt disgusted. After both specialised radiology scans I was instructed to be admitted in Thursday afternoon. The admissio personnel have incorrect primary icd 10 codes and auth ********** 80196 was approved for 1 overnight. Engela who was irritated with me said LOS was not updated as hospital C/M did not update and they're outside TAT. I said to Angela they're not outside TAT since with was still valid on Friday. An update is due today as just like MEDIHELP don't work on weekends so is the hospital case manager. She annoyed me when she further said "the procedures can be done as an out-patient" meaning I should go home book for admission for lap biopsy to exclude A18.3 based on radiology confirmed DTP PMB Conditions and again come back as an out-patient to do a Bone Biopsy to exclude Bone Mets as radiologically suspected. I don't choose to be in hospital lastly it is not a pleasant experience to be in hospital. She went on about perfalgan and backache. I've a possible none Mets with possible reactivation of A18. Now I've vit d deficiency and on treatment. DISGUSTED BY THE ATTITUDE OF ANGELA WHO JUSYT MSKES ASSUMPTIONS WITHOUT CLINICAL BASED EVIDENCE.