AS
Ankia S

1 reviews | Active since Mar 2019

13 May 2024, 13:58

Agitating Client Service - 10/10 would not reccoment :(

Deeply disappointed by the recurring issues with payment allocation and the subsequent blame-shifting onto clients that these guys have the nerve to do. Despite fulfilling my obligations, the repeated failures in payment allocation are unacceptable. Your lack of accountability is concerning. Stop blaming clients when you people don't even know how to allocate payments successfully and then interrupting my medical aid time after time.

0
Replies (1)
Medihelp
Medihelp's reply13 May 2024, 14:54
Official
Dear Akia S 
Thank you for taking time to bring your complaint to our attention. The contents have been noted and we are currently investigating the matter.
 
The complaint will be responded to by one of our consultants.
 
Kind regards
 
Medihelp Customer Care