Account shows credit – Medihulp owes me money, yet I’m treated as if I owe them

I am extremely frustrated with the handling of my account.

According to the official subscription reconciliation dated 13 February 2026 (membership number ***), my account reflects a positive balance of R920.21. The statement itself clearly indicates that a positive cumulative total means the amount is due to the member.

In addition, Medihulp confirmed receipt of the January contribution of R7 902.00. Therefore, I do not owe Medihulp any outstanding amount.

However, my account was transferred for recovery, and communication from Medihulp has been unclear and contradictory. Based on their own reconciliation and written communication, it appears that Medihulp in fact owes me R920.21.

I request urgent clarification and expect a representative to contact me as soon as possible to resolve this matter and confirm when the outstanding credit will be refunded.

This situation has caused unnecessary stress and confusion, and I expect prompt and professional resolution.