Account errors

Very sad with the treatments of medihelp, I am a student using medihelp for over 2 years, I have has a technical glitch with my registration as I have a bursary that pays my study fees, there has been a delay in my registration and still until today I cannot access my 2022 proof of registration nor can I access my examination timetable as it is blank, I have sent through some screenshots to proof my studies and my account is on arrears, I cannot afford to pay R2800 under any circumstances being a student, please assist me in rectifying this as it is a huge set back and an honest mistake. I fear my account will be terminated and I'll have to start all over again, I have spoken to two agents and a team leader who is unable to assist me. And I have never experience such sad customer service from medihelp.