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RC
Ruoall C

1 reviews | Active since Feb 2011

22 Jan 2020, 09:21

Absolutely pathetic medical aid!

Absolutely pathetic excuse of a medical aid. I have been with Discovery for many years prior to moving to Medihelp without ANY problems whatsoever. No uninterruptions. No missed payments. Nothing. I need to go into hospital for a procedure tomorrow, yet Medihelp is refusing to give me an authorisation number due to the fact that I have not been with them for a full year yet. They need to "investigate" me first. What absolute bull**** is this? Had I known this from the start, I would not have moved from Discovery. I have taken time off work, missed deadlines due to the fact that I need to go to Hospital and now I am being told that I will not be able to get an authorisation number. Absolutely pathetic medical aid. Not what I expected. Stay away!!

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Replies (3)
RC
Ruoall C's update27 Jan 2020, 06:46
Reviewer Update
It has now been 6 days and I still have not received my authorisation. No feedback. No communication. Nothing. I am appalled by the disgusting service (or lack thereof) from Medihelp. I regret moving over from Discovery. To anyone reading this, please note that of all the reviews left for Medihelp, 60% are 1-star reviews. Most of which are people having issues with authorisation and Medihelp refusing to pay. Let that sink in before you move to this disgusting company.
Medihelp
Medihelp's reply27 Jan 2020, 09:55
Official
Dear Ruoall C

Medihelp would like to apologize for the delay in responding to your enquiry.

A Medihelp consultant contacted you on 27 January 2020 at 08:38AM to provide feedback on your case and to confirm that the enquiry is currently being attended to. 

Once feedback has been received from Dr van Tonder the matter will be finalized.

Kind regards

Medihelp Customer Care 
RC
Ruoall C's update27 Jan 2020, 09:59
Reviewer Update
What worries me is that when I asked your representative, I was told that they could only tend to my case now due to the fact that they had OTHER "urgent matters to attend to".

My question is this. How do you define what's urgent and what's not? What falls within the "urgent" category at Medihelp?

That response made the hair on my body stand up, to be honest, and isn't exactly what a client who needs to have an urgent medical procedure done, wants to hear.