A month of battling with no end result!

For about a month now, I have desperately tried to seek help to have a PMB bill paid. From being ignored by medihelp brokers , phones slammed down, to the same continuous explanation as to why they cannot pay because the ICD-10 code is incorrect, yet the PMB code is correct. When you speak to one agent, and phone again, they say they don't know that person, you have to start all over again. The most frustrating month I have experienced in a long time. I eventually spoke to a call centre agent Sebastian, who was extremely helpful and explained what I needed to do, I managed to get a motivational letter from the doctor as requested...and Medihelp totally rejected the claim again. Very disapointed in Medihelp!