FO
Francois O
1 reviews | Active since May 2012
05 Jul 2019, 10:51
A bunch of ***** and *******
STAY AWAY FROM THIS ********* COMPANY AT ALL COSTS!!! First, they accepted our claim for our son. Then afterwards, they rejected it for some nonsense reasons. After that, they told me to pay the hospital and doctor involved directly. Then I agreed to pay the doctor and the hospital and I made the necessary arrangements to pay them directly. Then after I started paying the hospital and doctor back, Medihelp said they wanted me to pay them directly. This is by far THE MOST UNPROFESSIONAL company in the entire South Africa. I will be lodging a complaint with the Ombudsman against them.
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Medihelp's replyOfficial
05 Jul 2019, 13:27Dear francois_o
Thank you for your complaint. Medihelp is unable to obtain your membership details and you are therefore requested to provide the Scheme with your membership number or identity number.
Your enquiry will be attended to upon receipt of the relevant information.
Kind regards
Medihelp Customer Care
Thank you for your complaint. Medihelp is unable to obtain your membership details and you are therefore requested to provide the Scheme with your membership number or identity number.
Your enquiry will be attended to upon receipt of the relevant information.
Kind regards
Medihelp Customer Care
Medihelp's reply05 Jul 2019, 13:27
Official
Dear francois_o
Thank you for your complaint. Medihelp is unable to obtain your membership details and you are therefore requested to provide the Scheme with your membership number or identity number.
Your enquiry will be attended to upon receipt of the relevant information.
Kind regards
Medihelp Customer Care
Thank you for your complaint. Medihelp is unable to obtain your membership details and you are therefore requested to provide the Scheme with your membership number or identity number.
Your enquiry will be attended to upon receipt of the relevant information.
Kind regards
Medihelp Customer Care