3RD compalint

This is my 3rd negative review. I reported Medihelp to the Ombudsman in 2024 for not approving a procedure and only after that they approved the procedure. Then after my review on Hellopeter I again reported them to the ombudsman for non payment and I just heard that they paid the service provider. This morning I phoned them to obtain authorisation for a procedure at a specialist but was told that I will have a 35% co-payment because my GP is not part of their network. This is utter BS - any GP can refer you for a procedure. It is not as if they have to pay my GP - I already paid my GP and do not expect them to pay the GP. I need auth for the specialist. I will be moving from these idiots as soon as possible. I am 100% sure that they will have a clever answer for this complaint - No matter what your reply is - I reject it because it does not make sense. No wonder you had to pay twice now after I reported you to the ombudsman because your arguments does not make sense. Do not bother to respond!