2 critical emails that wasn't processed properly got my premium terminated - AWFUL SERVICES!

<p>Several months to change banking details, constantly requesting more documents that is near identical to what I've already sent. When I do, it wasn't processed at all, leaving 2 months unpaid. I had to call in because it takes 9 days for any response from Medihelp. One lady helped me a lot and said I have to pay my premium before it get terminated. I've paid my premium, sent it through but Medihelp once again didn't process it, AGAIN! Due to your own processing error, my premium gets terminated.</p> <p> </p> <p>Due to the nature that I am not the main dependent of this premium, nor do I have third party autherization, It has become even more difficult for me. My mother, the main dependent, has left to Taiwan due to an urgent family matter and I am stuck with this situation. It wouldn't have been so difficult for me if it was sorted out while she was still in South Africa in the first place! I have all her details, I have access to her email, the banking details is on MY business name. So I don't see any problem with me representing her since I'm not doing anything bad anyways!</p> <p> </p> <p>My problem started with such a simple task and escalated to injustice. Since I've already paid my premium, I demand that this situation get sorted out today if not tomorrow because I've been sorting this situation out for 3 months.</p> <p> </p> <p>Our membership number is MH ********** </p>