0/10 do not recommend

0/10 do not recommend. The protocols followed by the call centre agents all differ and the protocol that finance has to follow. I requested money from them that they deducted because it was initially more than the money I was paying, which they sent back to me upon request, but now the claim I’m owing them that very same amount. I’ve been calling and sending emails to the medihelp to resolve the mistake made by them, but unlike the company name, they were of no help. I mentioned to them countless times that I’m a student and my mother lost her job just before cancelling my membership, yet they insist I pay money that they sent back and money I don’t have due to the situation at home. I can’t even afford to pay off my school fees as well. Yet I live in constant fear and anxiety because the scheme is threatening legal action against me for a lousy mistake they made. They mistake made by their agents after I’ve asked for the money they deducted and they told me I’m actually in good standing with the medical aid but the finance person states otherwise and is not willing to rectify their faults. I’m emotionally stressed and drained by this matter and my physical health is threatened at this point. I’m utterly disgusted by the treatment I’m receiving from medihelp.