Poor customer service and unresolved billing issue

Poor Customer Service and Unresolved Billing Issues – Morningside Mediclinic

I was admitted to Morningside Mediclinic in January and made all payments directly to the hospital. Despite this, I have been receiving payment demands from Golden & Associates since February.

Mediclinic confirmed receiving the payments, yet R1,440 remains on their account instead of being allocated appropriately.

Despite numerous calls, *** and follow-ups, this matter remains unresolved.

I am extremely disappointed by the poor communication and lack of accountability. Patients should not have to spend months resolving internal billing issues.

I request an immediate reconciliation of my account, resolution of the R1,440 issue and written confirmation that I do not owe any outstanding amounts. Andiswa Setwaba is failing me dismally, for a week she has been promising to attend this matter, she handled it from January now she's ignoring my *** and WhatsApp text.